Delivery and Returns
Delivery
We provide free Worldwide delivery and are as flexible as we can be with the delivery arrangements.
For international orders, delivery will be done within 10 to 20 working days after the order is placed.
We try to be as flexible as possible with delivery arrangements. Delivery can be made to an alternative address. We will plan the dispatch so that the goods should arrive on the day agreed with you at the time of ordering.
Items can usually be left without signature, so you don’t have to hang around waiting for the carrier to arrive. There are no deliveries on Saturdays and Sundays. No retailer or courier company can ever “guarantee” the exact day delivery. All courier companies occasionally have the same transport problems as can happen to everyone else, including snow blocked roads, closed roads, traffic jams, mechanical breakdown, an inability to find the delivery address, or to gain access to it if, for example, it’s in a block of flats. We work with some of the best couriers in the business, and overall they provide an outstanding service.
Please note that we cannot be held responsible for the consequences of any delay caused by the failure of our contracted couriers to fulfil their obligations, although we will always do all that is reasonable to provide the goods by the time required. Please also note that the percentage of delayed deliveries is very low, and the percentage of items lost in transit is all but non-existent.
Our “90 day” exchange scheme
As you will probably be buying “sight unseen” we provide a unique and exceptional Exchange Scheme on certain products – see below – which lasts for three calendar months (approximately “90 days”) from the date of invoice – one exchange only. If you decide after using a product that you’d rather have something else, we’ll exchange it for you. We charge in full for the replacement item, including the appropriate carriage charge and a charge for any packaging needed for the return of the original. We pick up the return carriage cost. When the original arrives back here we refund its cost in full as long as it is in ‘as new’ condition, fair wear and tear excepted. However, we never refund more than the cost of the replacement, so it makes sense to exchange an item for one of approximately equal cost.
We will always strive to do what is fair and reasonable to make sure that you won’t be stuck with anything you’re not happy with.
Right to cancel/Returns
If you decide to cancel your order, and do not wish to use the Exchange Scheme – in other words you just change your mind, you must let us know within 14 calendar days of receiving the order, and we will require the goods to be received at our premises within 14 days of this cancellation instruction. The goods must be unused and in their original packaging. All other orders: You should return the goods to us at your cost. If we have made a mistake, e.g. we have sent the wrong components and there is no time to correct the error, then we will collect the goods and refund you in full on the same debit or credit card used for the initial payment.
All refunds are done within 7 days after receiving goods in unused condition and in their original packaging.
The address of returning the goods will be provided separately after submitting the return request.
We accept returns for any items within 14 days after purchase providing the item is in the same, unused condition. You are welcome to cancel your transaction at any time but please be aware if the item has been shipped, you will need to cover the return postage fee. You will be asked to cover the return postage fee if you are returning for change of mind / no longer required. We only cover / refund the return postage fees if:
- We have supplied you with an item which does not match our description
- You have received an item which does not match your chosen colors
- You have received an item that is not functioning
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